Terms & Conditions
The owner of the online store lyyoga.ee (hereinafter the Online Store) is OÜ Ly Yoga (registration code 16557213), located at Posti tn 23-7, 71004, Viljandi city, Viljandi county.
VALIDITY OF THE SALES AGREEMENT, PRODUCT AND PRICE INFORMATION
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products.
Information about the product is provided in the Webshop directly next to the product.
ORDER FORMATION
To order the goods, you must add the desired products to the shopping cart. The required data fields must be filled in to complete the order. The amount of the fee is then displayed on the screen, which can be paid via a bank link or other payment solution.
The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
RIGHT OF WITHDRAWAL
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
If the goods have been used, the Online Store has the right to lower the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found here: application for withdrawal and send it to the e-mail address within 14 days of receiving the goods at the latest.
RIGHT TO MAKE A CLAIM
The online store is responsible for the non-compliance or deficiency of the goods sold to the buyer.
The buyer has the right to contact the online store within two months at the latest if a defect appears, by sending an e-mail to info@lyyoga.ee.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
SOLVING ARGUMENTS
If the buyer has complaints about the Online Store, they must be sent to info@lyyoga.ee.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.